FAQ

Q When can I expect to receive my order?

A An accurate delivery date will be set as you confirm the order (and the sample if it is a custom product). We are committed to on-time delivery. You will be informed as soon as we are done with the shipping. If you have any further questions regarding deliveries, please contact us at sales@shindorn.com.

I need to have the products ready as soon as possible. Does Shin Dorn take rush orders?

Yes, it is very likely that Shin Dorn can help you meet the deadlines. Our factory has production lines with great capacity and flexible production schedules to meet clients’ demand.
What is the minimum order quantity for your product(s)?

The minimum order quantity (MOQ) varies depending on the types of product and also on the degree to which a product is modified or customized. Shin Dorn’s MOQ might be lower than the average requirement in the market BECAUSE we always make to offer our valued clients flexibility. Contact our sales team today at sales@shindorn.com, and see if Shin Dorn can satisfy your needs!
How does Glutex work?

The concept of Glutex is simple but revolutionary!

With Glutex, Shin Dorn provides an on-line consulting system for the products that clients choose to register. Each registered product has a tracking code printed on the package. Whenever an end user has questions regarding this product, such as “when is the manufacturing date of this glue?”“how to wash off the repair glue?” “what is the repair patch made of?” “Is the repair glue safe to the environment?” “Does the anti-slip sticker contain lead that would harm my kids?”, s/he can get on Glutex on-line consulting system to get all the answers.
What gives Shin Dorn its distinctive advantage?

As end users have come to expect better product usage experiences and have greater concern about safety of glue-related products, Shin Dorn constantly upgrades its products and seeks to exceed clients’ expectations. In 2014 Shin Dorn will introduce “Glutex”, an after-sale service for the glue-related products that clients choose to register.

The Glutex service offers supplementary benefits to clients and end users. For Glutex-registered products, Shin Dorn will offer an on-line consulting system, to which both clients and end users could have access, retrieving information regarding the registered product, such as product details, production record, usage, safety reports, etc.

Glutex will give clients and their products a distinctive advantage by not only enhancing consumer satisfaction but also outperforming competitors in the market.
How do I know if Shin Dorn’s repair products are reliable?

Shin Dorn has established a complete quality management system and holds ISO9001-2000 Quality Management accreditation. All our products are in line with the comprehensive ISO9001-2000 compliance quality control program.

More importantly, Shin Dorn’s products are preferred among clients because we look closely to the latest versions of US and EU standards, such as U.S. ASTM F963-11, CHCC, CPSIA, EN71 PART 3: 2013, RoHS, REACH, PAHs, etc. We would be happy to provide you with detailed information. Please contact our sales team at sales@shindorn.com.
Who are the clients that Shin Dorn has worked with?

Shin Dorn has worked with leading companies from around the world: (in alphabetical order) Aerobed, Bell, Bestway, Coleman, Dorel, Intex, Poolmaster, Royalbeach, Rubbermaid, Sevylor, Stormsure, just to name a few. Let your brand work with us today!!
What products does Shin Dorn make?

We specialize in making repair glue, repair patches and bicycle tube repair kits. For more comprehensive repair needs, we also offer raw material and filling service for lubricant and grease. For self-adhesive products we also make anti-slip stickers and screen protectors.

As a plastic toy company, we have production lines for making custom plastic products and plastic toys.
What does Shin Dorn do?

Shin Dorn offers reliable repair products to suit clients’ market. As end users have come to expect better and better repair experiences, Shin Dorn never ceases to upgrade its production to ensure our clients get the best products to offer their customers.
Where is Shin Dorn’s factory?

Shin Dorn comes from Taiwan and established its factory in Guangzhou, China since 1993. We have been in the industry for more than 20 years.